ABSOLUTELY NO REPLY FROM TELKOM EMAILS

Sent an email on 7 May to [Email Removed] got an automatic response: <br> Dear Customer, <br> Thank you for your email dated Thu May 07 15:08:19 2015 with subject: <br> Close Account <br> You can reply to this mail at any time, but in any communication regarding this issue, please be sure to retain the subject as: <br> [URL Removed] #697115] <br> You can do this simply by replying to this mail, or other replies you receive regarding this issue. <br> Telkom Internet iDirect Team <br> Email: [Email Removed] <br> Tel: 10210 <br> <br> ___<br> <br> NEVER HEARD ANOTHER WORD.<br> <br> SENT ANOTHER EMAIL TO <br> <br> Sent an email on May 11 15:54:59 2015 [Email Removed] got an automatic response AGAIN.<br> <br> AND STILL NOTHING.<br> <br> WHY DO THEY HAVE EMAIL ADDRESSES FOR YOU TO EMAIL TO BUT YOU NEVER GET ANY REAL PERSON RESPONSE?????<br> <br> HOW CAN YOU EVER RESOLVE MATTERS THAT CAN SO EASILY BE RESOLVED BY EMAIL!<br> <br> <br> <br> <br> <br>