Absolutely no ownership taken for Telkom Errors

Purchased what is known as a Telkom Free Me Boost bundle. The bundle costs R69. The bundle is supposed to work without any other data (Whatsapp to work independently without normal data) As of today, my Free Me Boost Bundle is no longer working. I called the call center and was told to purchase normal data so that the free me bundle would work????? This makes no sense to me... The agent said that there was a problem with the bundle and that they are unable to assist me until the technicians sort out the issue. i then requested that i be credited with Data until the issue is resolved. The agent (Patrick) was of absolutely no help and was terribly rude. I am a Training Specialist and I have never in my life experienced such ********** service. Now im sitting without data connectivity and apparently its my problem (As per Patrick the CC agent)... Im am extremely disappointed at the service i have and still am receiving from Telkom.

I would like to be credited for my useless bundle that i purchased and i would like to be credited for the inconvenience caused.

It is such a shame that this is the standard of service delivery that we South Africans are just forced to deal with.