Absolutely No Happiness
<p>Since June 2015, my Mom, Ann Heald, has not had a functional land-line. She has reported the line as faulty on numerous occasions, via their branch in Vaal Mall, their text line, as well as e-mail with absolutely NO positive result. Telkom still takes their rental every month, but does NOTHING to rectify the line. This is PATHETIC, and completely atrocious.</p>
Hi duane-heald
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Hi duane-heald
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Well, it's been more than a week since posting my original complaint, Telkom contacted me for the affected number, which I provided with the hope that something would be done, but, as usual, I guess I can't complain about "bad service" when there isn't any AT ALL?
It would seem that Telkom, having no actual "competitor" against itself, really doesn't feel the need to rectify an on-going issue for "the little guy"...
Well, it's been more than a week since posting my original complaint, Telkom contacted me for the affected number, which I provided with the hope that something would be done, but, as usual, I guess I can't complain about "bad service" when there isn't any AT ALL?
It would seem that Telkom, having no actual "competitor" against itself, really doesn't feel the need to rectify an on-going issue for "the little guy"...