Absolutely NO client services

It's 4 weeks later, 5 phone calls holding for 30 minutes each time before getting to speak to someone, online logging calls with Telkom with no response from there and 5 reference calls later....and I'm still not a happy customer.<br> My problem, I'm paying R650 each month for the past 2 years for a 4Mb ADSL line, with 20gig cap on it...That's R50 less that what Telkom offer for a 10Mb fibre line and 50gigs cap...so I decided to downgrade....to a 2Mb line and 10gig cap for R399 all inclusive (line and adsl). <br> this has not yet happen after all the calls from my side to them - and my latest invoice for Sept is just under R600..I think my request is very simple, and easy for Telkom to put in place - why send someone to my home to disconnect my modem? just use your technology you have and downgrade the clients line, and bill correctly...simple!<br> last Ref Number is ***A<br> <br> <br>