1 reviews | Active since Jan 2018
Absolutely no accountability !!!!
Sent through cancellation request via email to Telkom (as per their processes) on 8 December 2017. This cancellation was NOT COMPLETED. I was charged for the service at the end of January 2018 and then queried this.
Was told by Manager, Paul Maphoto, that no refund will be processed.
I am absolutely taken aback by the poor level of service received here. What an impression and wake up call as I previously held Telkom in high regard.
Very disgusted !!!
Hi ivanbelelie
Thank you for making contact with us, we apologise for a delayed response.
Please note that the number ***, is cancelled and migrated to prepaid.
There wont be any refund as there is usages on the number for the previous month.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi ivanbelelie
Thank you for making contact with us, we apologise for a delayed response.
Please note that the number ***, is cancelled and migrated to prepaid.
There wont be any refund as there is usages on the number for the previous month.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,