Absolutely mortified at the customer service provided by Telkom

<p>I app**** for my upgrade approximately 3 weeks ago. At first, I was told that the Telkom branch at the Grove didnot have the handset that I wanted. Later, I was told that they weren't sure if they were going to get stock as the handset is going to be taken off the market(It isn't). I was called by the branch on Monday(27-03-2017). I made the necessary arrangements so that I could leave a bit early so that I could get to the store. I waited approximately half an hour only to be told that they cannot find the item on the system to continue with the upgrade. I was assured that the matter will be dealt with and that I would be called in due order. AGAIN, this was not the case, I had to call the branch, only to be told that there is an issue with my upgrade as I have a multi-sim. My response was to go ahead and cancel the SIM as it is not currently in use. I received a call from the call centre yesterday (02-03-2017) however I was busy in a meeting and was unable to attend to the call. I called the call centre, only to be told that they cannot assist me and that the agent will call me back. They were unable to transfer the call and so they sent an email. At 16:40, I received an sms stating that the call centre tried to call again, no missed call*absolutely nothing. Again, I called the call centr, only to be told nothing can be done but they will email the agent. This morning I anticipated a call from the call centre but atlas I was too optimistic! At 13h00 today (03-03-2017), I called the call centre and mentioned my frustration to them as this is an urgent upgrade. I was told that the call centre agents sit in Centurion and the call centre is in Cape Town so basically nobody can assist and yet another email was sent. I proceeded to contact the branch again but I was told that they are unable to assist as they are only a franchise and the cancellation will have to go through the call centre. I AM AT MY WITS END AND I FEEL COMPLETELY HELPLESS AS NO-ONE CAN ASSIST ME. I AM JUST AT TELKOM'S MERCY! MY UPGRADE WAS APPROVED WITHIN A FEW HOURS YET I MUST BEG FOR MY HANDSET. I HAVE REALLY LOST ALL FAITH IN TELKOM AND I AM CONSIDERING CANCELLING MY CONTRACT AS NO-ONE IS BOTHERED ABOUT THE CUSTOMER. I HAVE A FULL-TIME JOB AND CANNOT ALWAYS BE ON THE PHONE TO TELKOM!!!! ABSOLUTE;Y PATHETIC.</p>