ABSOLUTELY IMPOSSIBLE TO CANCEL ANY CONTRACT WITH TELKOM!

My Telkom Mobile LTE-A contract expired in August 2017, so on the 30th of June 2017 I made contact with Telkom via their call center to give notice of my intention to cancel the contract on 01 August 2017. I was told that I needed to complete forms and email them through, which I did that day and followed up with a call on Monday, the 3rd of July. To which I was told that within 21 days I would receive confirmation of my cancellation...

Nothing happened & I have been trying to cancel my account since then but despite promises from various agents (most especially ********** who gave me their personal email address), I still get invoiced month after month for a service that I am not using. I have searched for every Telkom email I can find, including copying in different departments, CEO's etc & am not able to get a response! Each time I call in to the call center, after being put on hold for ages and then transferred from one department to the next, I get told that the matter will be escalated, but "the contract has definitely now been cancelled" - but come month end, my account is debited & I received yet another invoice. I have even gone into the Fourways Telkom store, TWICE, only to be told that they are not able to escalate the issue from a store level and cannot assist.

I do not know what to do in order to get this cancelled - I have tried every avenue, including social media & reporting them to ICASA. I feel that Telkom is now **********ly debiting money off of my account every month & I have absolutely zero recourse. This is a prime example of a big corporate taking advantage of the consumer.