Absolutely Horrible Customer Service

Last Night I received an SMS from Telkom Mobile that my service has been suspended, absolutely livid, I phone their customer care line, I am put on hold 3 times for 47 minutes, and 38 minutes and 22 minutes respectively. After getting no answer I eventually hung up. This morning I phoned again. I was put on hold 3 times for 20 minutes, 30 minutes and close to 45 minutes respectively. One of the agents told me she was \Just going to check something"10 minutes later another agent answered the phone. So for the better part of three hours I had to listen to their insufferable customer care jingle and suffer through gross incompetency the likes of which I have never seen. I believe this to be highly and completely unacceptable"""