ABSOLUTELY FURIOUS!!!!!

ABSOLUTELY FURIOUS!!!!!

I have been sent on a WILD goose chase and I am extremely fed up!

TELKOM YOUR DEBIT ORDER HAS BEEN CANCELLED AND I REQUEST A REFUND!

After canceling my contract in June through the escalation Center, not to be told that the device insurances will not be included and I need to contact a separate center. When I queried this in August it took three weeks to get a response and was told to visit a branch. Went into a branch and was told I need to log on and cancel the service online. Which I did and received an SMS saying it was successfully logged and removed. GREAT finally I thought, but I thought I better phone into the call center and confirm. The Centre was unable to assist (which I find absolutely despicable as the insurance is through Telkom and with no other contact details given should be able to assist after being placed on hold for 30 -45 minutes per phone call. Sometimes to have the phone picked up and placed down in one's ear) and I had to call the insurance holder. I phoned to cancel the service early in September and was still debited in October due to the 30 Days error non-sense. I finally got this in confirmation response on the 10th of October: " Good day

Please note your policy was canceled on the 14/09/2018 and last debit order was suppose to go off this month.

Kind regards

Katlego Dlamini| Call Centre Agent | Representative under Supervision Finrite Administrators (Pty) Ltd Property Park | 389c Ontdekkers Rd | Florida | 1709 P O Box 22524 | Helderkruin | 1733 t ***| f ***| www.finrite.co.za ********** "

Finally!!!! only short lived

I also then went ahead and canceled the Debit order then after as I felt it be best to be able to protect my money and after receiving verbal confirmation from the call center, that all service had been terminated and the sim card suspended.

Today at 14.36 I have recieved an invoice from you Telkom for guess what Device insurance and usage! The invoice says I Owe you for the Month of October & November.

I refuse to pay another cent towards your company after wasting my time & money in phone calls to the call centers, the insurance holder, emails to the escalation services, petrol to the your shop for the last 6 months.

And would like reasonable compensation for my waste of time and money!

PLEASE remove all services and reverse the invoice and so call outstanding fund effective immediately!! Regardless of backdating or not!!

I expect a phone call and more in order to rectify the issue along with written confirmation by the close of the week.

You will never understand the amount of regret I have since first signing that Telkom contract in 2016. Nothing but endless headaches and BS all around. I will never recommend your services in any form to any person I come into contact with!