ABSOLUTELY FUMING MAD TELKOM CLIENT SINCE 1975

I am fuming mad at the Telkom service I have received since repeatedly forwarding my cancellation of a adsl line in Oct 2019. It still appears on my account every month. Nobody of authority is available or has the gut to do something for my plea. Then theY have the audacity during the call waiting for 25min to grant me the OPPOTUNITY to rate their service. What a cheek. SOMEONE OF AUTHORITY PLEASE CALL ME ON MY PHONE AND DISCUSS WITHOUT TRANSFERING ME OR REVERTING ME OR TELLING ME TO CALL ANOTHER NUMBER.