Absolutely Frustrated is an Understatement

<p>Hi,I am with Telkom internet since November last year,Ever since i joined i was on a 2meg line but recieving the service of a 1 meg line,I have called in on numerous occasions and recently Telkom has refunded me for those months that I have been recieving 1meg line however the consultant assured me that everything is ok and I will be recieving a 2meg line service,so i checked again and I still have a 1meg line service up till now! The telkom technician came out and he confirmed that my line is excellent and I can recieve a service of a 4meg line in the area that im in so technically he assured me that all is good,but i dont understand why is Telkom still charging me for a @meg line when im getting a 1meg service,Im sick,tired and frustrated with the service from Telkom,its almost 1 year now that im going to be paying for a 2meg line and getting a service of 1meg line</p>