ABSOLUTELY FRUSTRATED. BAD SERVICE

I have logged no less than 8 faults for my ADSL service as well as 3 complaints that I emailed to Telkom since the 20th September 2015 and have had no success in having my line restored, in the meantime I am coerced into paying for a service that is nonexistent during the evenings after 5pm and if one dares not to pay your account it will result in Telkom terminating all services. <br> Now, I don't know or understand line specifications but an ADSL line pinging at 1611ms with a download speed of 0.20Mbps and an upload speed of 0.01Mbps taken with Telkom's own speed test to my limited understanding means it is a dysfunctional service. I have changed my modem twice and even changed my service provider during the last 7 weeks of problems with my ADSL line. When will Telkom make an effort to service my faults and complaints?<br> Most frustrating is that there are no contact details for senior management of this enterprise to whom one can communicate or complain to and that is why I have now resorted to a social media platform. Please someone give me the CEO of Telkom's contact details and he will hear from me as well because this is totally ridiculous to wait 7 weeks for assistance.<br>