Absolutely fed up with this bad service!

I am one for writing reviews and complaints but I am now at the point where this is almost the last option. This is the worst service by far that I have ever received in my life.

In June this year my wife indicated to one of your agents that we are moving and therefore we won't be requiring the Telkom line at my residence in Malmesbury, Western Cape any longer. Also because the people renting it won't be requiring it. Apart from formally putting this request for cancellation of the line on mail, she also requested from the person she spoke to (verbally) that our bills for the Telkom line (in the time of cancellation) should be sent to her email adress as obviously we won't be using the post office box in Malmesbury any longer either. We hear nothing from them for months until I eventually get messages on my phone that my account is in arrears and if I don't make a payment that my account will be suspended and handed over. I make arrangements with them getting the final details of the amount outstanding- paying the account and completing the formal request which according to them I have to follow which I then did. The joke of it all - to date the line has still not been cancelled. They rather reconnected the line after receiving the payment. Even though I clearly communicated don't activate it and though their system reflects the cancellation request. I am still being billed and the account has now been handed over to the lawyers again apparently, this while there has been a dispute lying on their system about the cancellation not having happened in the last three months. Apart from the fact that I have probably phoned their customers care line more than 5 times already in order to follow up on the process and I got no response to date apart from messages that my account is in arrears. The joke of it all is that these bills are for months after the termination dates, amounts which their customer care agents told me not to worry about as it will be reversed as I should not be paying for it - because it is like I said - after the cancellation date. Can someone from Telkom please give me a call that we can solve this matter do good? I have wasted so much time phoning your call centre and sending people emails (containing all the necessary information) and nothing comes from it... it seems like your billing department and cancellation department also don't talk to one another and there is just a total disconnect and the poor customer out here are the ones who's taking the punches for your internal systems not working.

Urgently awaiting your feedback.

Regards - Jody L Domingo