Absolutely disgusting service

<p>Good morning,</p> <p>Myself and my husband app**** for fibre to be installed in our home on 9 January 2017, and after weeks of following up with no joy we made the decision to cancel the applcaiton on 21 February 2017 and make use of another service provider.</p> <p>When we app**** for the fibre line, we were asked to pay a deposit of R614, which we did, so on 1 March 2016, my husband went to Telkom in Menlyn to request a refund for the deposit which was paid in their store, he was given a reference number and told that the refund would be paid in 10 working days.</p> <p>we are now on 25 working days!!!!</p> <p>This morning he went back to the Menlyn store to follow up on the refund and was told that they cannot help him in the store and that he will need to phone the call centre, please understand that by now this is something we hate doing as we have never received proper assistance from anyone at the Telkom call centre!! so a staff member in the store logged a call for my husband to be called back, 45 minutes later on the phone with the call centre, he was speaking to the Mobile department and not internet, so they could not help him!!! so we still do not know what is happening with the refund due to us.</p> <p> </p> <p>this is absolutely unacceptable service, It's an embarrasment!!! i want feedback on this refund as soon as possible!!! I'm done waiting.</p>