Absolutely disgusting service!!!

Our phone went dead on Sunday morning 1 April. I reported it and it came back on very late on Sunday night. (Thank heavens for that, as I needed to call an ambulance for a family member in the early hours of Monday morning.)

However, Tuesday morning it was dead again. No phone, no ADSL, NOTHING!!! I have to do my online banking and pay my bills, which currently I cannot do. I also work for the overseas market over the internet, which means currently I am unable to earn an income.

I reported it - got a reference number 99CTK030418. And that is all the help I got so far. I posted on their Facebook page, yet they didn't even respond to that.

Who is going to refund the following: 1. The days without a phone or internet that I am paying for, without getting anything in return. 2. The loss if income, as I am unable to do my work. 3. As I am unable to pay my bills, I will lose this month's bonus on my Pretorium Trust account. The bill has to be paid before the end of business on the 3rd of a month to qualify for the bonus for that month.

I really find their service totally ridiculous. That is not the way to treat a customer!!!