ABSOLUTELY DISGUSTING SERVICE

I app**** for a cellular phone contract with Telkom mobile on the 24/9/2015 they advised me I was approved my phone would be delivered in 7 days. About 15 mins later they called to say it is denied because I apparently owe Telkom money for a landline. The consultant gave me a number to call. Where I was told they don't understand as it was 15 years old and it was a prepaid line. I received an e-mail on the 29/9/2015 to confirm it had been cleared. When I app**** they told me once I sort this out I should call back immediately so we can proceed with the application. I have been trying to call their absolutely pathetic call centre since last week Thursday to be on hold for 40 mins at a time. I sent an e-mail to their complaints department to be told they can't have anyone phone me I should just continue trying. Now in the meantime my current phone has packed up and I finally got through to be told I must now try apply in 3 months again because that R800 has dented my credit rating with them. The Telkom Mobile staff are really unhelpful and are not willing to go the extra mile to help a client. Absolutely disgusting service including their so called complaints department .