SS
Shafeeqa S
1 reviews | Active since Jul 2015
08 Jul 2015, 11:20
ABSOLUTELY DISGUSTING SERVICE!
Last week on the 30-06-15, I reported a fault with our ADSL line. I did emphasise that we are a business and we cannot work without internet. I was told 24-48 working hours. I have since been calling repeatedly. Everyday. Minimum 3 times a day. I still have no feedback. I have left messages for supervisors, all the call centre agents are saying the matter is escalated and they cannot help me further. I am appalled. It is one week and nothing has been done whatsoever. For such a huge company?
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Telkom's replyOfficial
08 Jul 2015, 17:22Hello Shafeeqa2101,
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.
Your social media reference number is SM124006.
Regards,
Joshua Mnisi
Telkom Social Media Team
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.
Your social media reference number is SM124006.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply08 Jul 2015, 17:22
Official
Hello Shafeeqa2101,
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.
Your social media reference number is SM124006.
Regards,
Joshua Mnisi
Telkom Social Media Team
Please accept our humble apologies for the frustration and inconvenience caused. Our technical team shall be in contact with you to assist.
Your social media reference number is SM124006.
Regards,
Joshua Mnisi
Telkom Social Media Team