1 reviews | Active since May 2017
Absolutely disgusting
<p>On the 5 May 2017 I app**** for a telkom uncapped ADSL line. My first experience was not great as I had the most obnoxious technician come to my house who spoke to my mother like she was below him. Only to tell me we need to lay a pipe underground for my line to be installed as they don't do it. A little annoyed but ok I did it. Next technician comes back on the 17th May 2017 after pipe is layed etc. Oh sorry now there is no loop to your house. The cable department will have to fit it and then I can come back. Could the previous technician not see this?? Fine so he says two days max don't worry ***/13. 23 May 2017 still heard nothing call in after much shouting get a supervisor (they seem to be hard to come by)Neroshni Laljith she escalates it to Marius Makier an operations manager for cable department he doesn't even bother to respond (way to go telkom on employing competent senior management). So she escalates again for me to Cam Soobramoney who gives so sob story of oh they short staffed and they know it's not the clients problem etc etc. Damn right it's not my problem. Telkom I want this sorted you are costing me money now. When I app**** it said 21 working days. You are now in breach of contract and costing my livelihood now. I suggest you sort this and call me ASAP.</p>
Hi Shanc1985,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Shanc1985,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
5th of June still no feedback not a phone call nothing. The service level from Telkom is truly appealing. It is not a full one month today since applying. 21 working days is way past. Breach of contract!!!!!! I want feedback Telkom. You are costing me work and income!!
5th of June still no feedback not a phone call nothing. The service level from Telkom is truly appealing. It is not a full one month today since applying. 21 working days is way past. Breach of contract!!!!!! I want feedback Telkom. You are costing me work and income!!
