Absolutely Disgusted - from piller to post
<p>Im Absolutely disgusted with the pathetic service. I've been try to port one of my numbers for almost a week now, need i say its my work mobile. </p> <p> </p> <p>I've queried my porting issue almost 7 times already. the call centre tells me someone will phone me back after 2 hours and it never happed. I called again and they said someone will phone me in an hour and nothing happens. eventually I phoned back after numerous promises and i was advised that the number will port by the later monday, this was on sunday. Guess what, it never happened. </p> <p> </p> <p>I phoned again and after the call centre agient told me that there is no one that can assist me i requested a ref# for the call. Oh no they dont have any form of reference, even with my previous calls I was promised a followup mail to confirm what was stated but I never received the same. </p> <p> </p> <p>so whilst on this call mentioned above i opted to stay on hold, eventually my call was answered by a team leader who couldnt give me any answers and refered me to another department where my call was answered once again by a call centre agient, upon requesting to speak to a team leader she dropped the call. </p> <p> </p> <p>I have no word for the pathetic service since pathetic is an understatement. </p> <p> </p> <p>I will never in my life again advice someone to make use of telkoms service.</p>
Good Day,
The number is still not ported.
Regards
H
Good Day,
The number is still not ported.
Regards
H
Good Evening,
The number has been ported, im satisfied and utterly grateful for the assistance that Ive received since lodging a complaint on this forum and 3 visits at the branch.
I need to clarify that the porting was done on the 2nd of Feb already and I have the pin to prove it! therefore Im disapointed with your statement above claiming that it has only been done on the 9th of Feb and I consider it as dishonest and/or misreprenentation towards any individual reading this complaint.
My reasoning is that, is it really necessary for a customer who is loyally paying for a service as well as advising friend and family to joint this service provider to struggle like this? Because this is what happended in this instance.
The other question that I have is what is the outcome with regards to the poor customer service that i received from the call centre?
I myself is working in a Retail Environmemt as a HRM and this sort of behaviour, not withstanding the false statement above, would result in the strictest action possible. Im more than willing to provide dates, times and to testify.
I will overturn my rating on this forum as soon as Im informed with proof of the action taken against those individuals and I might regain my faith in a service provider for whom I believe can be the service provider of choice.
Herewith all my regards and once again thanks for resolving my primary query.
Looking forward to your response.
Kind Regards
H
Good Evening,
The number has been ported, im satisfied and utterly grateful for the assistance that Ive received since lodging a complaint on this forum and 3 visits at the branch.
I need to clarify that the porting was done on the 2nd of Feb already and I have the pin to prove it! therefore Im disapointed with your statement above claiming that it has only been done on the 9th of Feb and I consider it as dishonest and/or misreprenentation towards any individual reading this complaint.
My reasoning is that, is it really necessary for a customer who is loyally paying for a service as well as advising friend and family to joint this service provider to struggle like this? Because this is what happended in this instance.
The other question that I have is what is the outcome with regards to the poor customer service that i received from the call centre?
I myself is working in a Retail Environmemt as a HRM and this sort of behaviour, not withstanding the false statement above, would result in the strictest action possible. Im more than willing to provide dates, times and to testify.
I will overturn my rating on this forum as soon as Im informed with proof of the action taken against those individuals and I might regain my faith in a service provider for whom I believe can be the service provider of choice.
Herewith all my regards and once again thanks for resolving my primary query.
Looking forward to your response.
Kind Regards
H