Absolutely disgusted by TELKOMS service...

Ive had disgusting service from Telkom.Since August,all I am trying to do is cancel my ADSL PACKAGE ,as the speed that I am paying for is not supported by my area... I asked them to leave the landline only active....Pathetic network.cannot even watch anything on You tube,buffers all the time .I have called them endlessly,I have been told different things by their *********** staff everytime.Ive been billed for a service that i am not receiving and I have asked to cancel in August already..They are offline too often and being promised a call back by a "senior consultant"NO CALL to date...I am absolutely appauled.Cancellation number ***...logged online on the 14 October...where a consultant from the billing department took me through the procedure herself.STILL NOT CANCELLED.She even confirmed that in August,the consultant that dealt with my request,had infact cancelled the internet portion of the package and left the DSL line active.Where is the sense in that? To top everything off..my landline went dead on the 7 December.I called again to enquire.I was told that my" copper "line was cancelled and i will be receiving the new wireless phone which I did 3 days ago..ITS INACTIVE.Ive got a phone that is doing nothing..second call to them..Im advised that it will activate in 48 hours.Im still waiting.Absolutely UNPROFESSIONAL,USELESS COMPANY...With a bunch of *********** staff.i want my bill reviewed and back dated from August by someone who can hear and understand my request...And i need a professional consultant to call be back who will be able to bring a conclusion to this immediately.They need to understand the inconvenience that they are putting on loyal customers,both time wise as well as financially.