RJ
Rayner J

1 reviews | Active since Apr 2017

30 Apr 2017, 08:54

Absolutely disgusted

<p>I moved from Durban to Johannesburg in February, on the 9th of February I cancelled my ADSL and phone line with Telkom, knowing that it takes 31 days, I paid for the month of February even though I didn't use it.</p> <p> </p> <p>In March i received a full invoice, which I disputed as I should only have been paying for 9 days at the most. I phoned the billing department on the 10th of March and was told that I will receive a phone call back. I still haven't received it.</p> <p> </p> <p>I received another invoice in April for another extra month, so i visited the Telkom Direct store in Fourways crossing on the 8th of April, and was told that I should forward them my cancellation form from February and a manager will call me to discuss. Still nothing. I went back a week later to the same store and spoke to Mbulelo who told me that he will look into it and call me back. Still nothing.</p> <p> </p> <p>I am disgusted with this level of service from Telkom. They are saying that I owe them over R4000 for services that I cancelled nearly 3 months ago. I want an answer asap and my service cancelled. </p>

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Replies (1)
Telkom
Telkom's reply01 May 2017, 08:46
Official

Good day Rayner ,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team