Absolutely disgusted!!!

hi there i am trying to obtain a refund for 2 months now. In Jan 2018 i received a product. a duplicate of an order. I immediately sent the item back. but the item was not removed off of my profile. I then received a case number as it was under investigation. during this time the debit order came off even though the agent told me dont worry it wont come off. about 2 weeks later i received a sms stating the case has been resolved thinking then either i will be credited or refund. To date no refund thus then thinking ive been credited. NOPE not a dam. no credit, no refund and to top it all off I was debited again. What the hell is going on. and when I phone im sent from pillar to post.

So disgusted right now. and to top everything off the agent answered the phone saying..."welcome to SA's leading network provider". in their dreams!!!

This needs to be resolved ASAP!