ABSOLUTELY DISGUSTED

<p>I have been a telkom mobile customer for one year now. Each month I pay my account via debit order on the 20th and all has gone well. My account was debited on the 20th of November and I received the notification regarding this as an SMS as I always do. Today, the 7th of December I receive an sms stating my account is going to be suspended due to non pyment. I phone into the call centre and speak to Sicelo who states thatthe debit order was attempted and backtracked on the 25th. (Mind you I ONLY received notification of this today). I explained to Sicelo that I had the funds available in my account so I do not understand as to why it was rejected. I then asked if theres someone else I can speak to as I do not understand as to why it was rejected and now I have to now have my line suspended. Sicelo stated that theres no one else I can speak to and he will send banking details to make payment. I explained at this point that I do not have the funds now, and if that the case Telkom can double debit my account on the 20th of December because NEVER have I EVER missed ny kind of payment prior to this. He refused to hear this and said I have to make payment and cannot guarantee my line wont be suspended. He never even volunteer to let me speak to his manager.</p> <p>Im disgusted at this point. Ive been such a good telkom client now I must suffer for something that wasnt even my fault. I mean I had the funds available up until last week until a emergency came through. Why did Telkom only notify 3 weeks later.</p> <p> </p> <p>I demand to have my account only debited on the 20th and have someone contact me and explain to me as to why the debit was rejected. AND SECONDLY, I DEMAND THAT MY LINE NOT BE SUSPENDED.</p>