Absolutely Disgusted

<p>I have had two problems with Telkom over the last few months.</p> <p> </p> <p><strong>The first:</strong> I tried placing an order online for an LTE package. The sales rep was incredibly helpful, we got everything processed and then I didn't hear anything from them. I tried calling, emailing and shouting to the heavens without any luck. eventually after almost 2 months I was able to speak to someone that took some kind of initialive and started processing my order. By which time it was too late.</p> <p> </p> <p><strong>The second: </strong>(still ongoing) Since March I have been trying to cancel an ADSL line due to a fibre upgrade so it is no longer needed. I have called and emailed and each time get told something different. I have been told 3 times that this has been cancelled and that I do not need to worry. Yet I am still being billed. I have just received another invoice from Telkom on a line that has supposedly been cancelled since March. This is disgusting that no one is willing to help and that no one will take responsibilty and just sort this out.</p>