Absolutely disgraceful service!!

<p>In May 2017 my account wasn't debited on time. I call Telkom to advise them of same and they tell me I must make a manual payment within 48 hours. I advise that they can debit my account one time at the end of May like they normally do, for the entire amounts owing. I then received a Telkom statement/invoice showing same will be debited at the end of May for the full amounts. I then started receiving sms messages from Telkom to say that my service is going to be interrupted even though I discussed the above with Telkom. </p> <p>I called Telkom again to ask them what's going on, and they then advised that I must ignore what's on my statement and make payment immediately. What kind of service is that? </p> <p>After calling them so many times, I finally gave up.</p> <p>On the 31st of May, my account was debited for a portion of the monies owing. Then the remainder amount was debited on the 1st of June. Normally when the account is debited or automatically on the 1st day of the month my service kicks in, but it didn't. I called Telkom only for them to advise me that the amounts are not reflecting yet. I said I will forward the proof of payment but they advised that the proof of payments will not help as they have a SLA to attend to the allocation. Thinking it's a day or two most I didn't follow up again. When I called in again because my services were still not restored I was told my account was lying with the New Debt department! Why and how that is possible after all my phone calls to Telkom is absolutely absurd!!! So I ask for New Debts number and call them only to find that my account isn't even with them. After numerous calls back and forth with no help or proper information received from Telkom, I am told that the first portion is magically allocated to my account but not the second portion that was DEBITED a day later? Is it my fault that they debited in two separate amounts?? Is it my fault that they cannot trace monies that they themselves debited?? Why must I pay for a full months worth of service when I have not received any service from Telkom??????? Damn ridiculous that we as customers get treated like this. I am still sitting without any services for all 4 of my contracts. My money has been taken from me but no one from Telkom can tell me exactly what's going on. I am being dragged from pillar to post and I'm asked to wait till they get to my account? I have sent proof of payment to 3 telkom individuals and to date no courtesy call has been made to me. I must do all the running around and it's both time and financially straining!!! </p> <p>Please be advised that throughout my recent correspondence with Telkom, they have advised that the "back office" is responsible for all of this, and the process doesn't take so long. It's now the 12th. I am tired of calling Telkom everyday. This is PUTRATE. Also, when I ask for Managers details for the back office no one can assist me because everything is supposed to be done internally?? How is this customer satisfaction. For such a big company, and for being with telkom for more than 3 years now, is this how I am treated?</p> <p>I don't want any apologies because that's all I've been hearing. I want my services restored immediately!!!!!!!!!</p>