Absolutely bad and terrible service

I've received the most worst service from Telkom till such a extended that I actually swear-red at the Call Centre Agenst and the last phrase I want to hear from anyone is "I understand sir". I logged numerous of calls over the last month, ref ********** 2 for upgrade that I have not requested and then ********** 1 and ********** 1 for account queries as well as the fact that I could not log on to the web interface to check my accounts. I used to stay at my brother's place where I initially apply for my 1st contract ( ********** 811). Nowhere I've made mention of my my brothers phone number. I've since moved to my own house and app**** for my 2nd contract ( ********** 041), again I did made any mentioned of my brother's phone number. I've also changed my residential and postal address with Telkom though all my invoices still get delivered at my brother's address. After I've moved out he app**** for his own contract and device. On 2017-11-21 I received a SMS from Telkom stating that my order ( ********** ) was loaded in a vehicle and suppose to be delivered by my during co**** of the day. My brother then called be stating that there were a delivery guy delivering a SIM card for my number (0 ********** 11) with him as a contact person. He also state that he has requested a upgraded on his device. I have then locked on the web interface and found that my brother's cell number is as primary contact on both my accounts. That is when I logged the 1st queries ********** 1, ********** 2 and ********** 1. veery time supplying the call taker with my cell number as contact person. Telkom did not call me once but I receive a SMS stating that the queries have been resolved due the fact that I cannot be reached on several occasions. I then called Telkom on the 081180 number and spend almost 90 min on my cell phone where I was transferred from agent to agent not getting anywhere. After all that they states that my residential and postal address has been changed on their system. Not long after that my 1st device stopped working and cannot connect to the internet, I then spend another 40 min on my cell phone to report the 3rd querie, ********** 5 on the 13th of December 2017 and explicitly required them to call me on my cell number and I've even provided them again with my number, On the 15th I've received a SMS on my cell number that my case is being attended to. On the 16th I've called the Call Centre again requiring about my query and the agent then said that it is still being attended to and that Telkom has a 72 business hours turn around to attend and that I should be patient. Last night, 2017-12-19 at 21:11 I received a SMS from Telkom on my cell number stating that my query is being attended to and a 2nd attempt to reach me on my cell was unsuccessful. My cell was laying next to me at that time, and it was on and reachable because I'm on standby. My phone never rang once. 2 min later I received another SMS stating that my query is resolved???????. What type of service is this? I then, again, called 081 180 and spend another good 40 min plus on my expense hearing how Telkom has called my brother's cell regarding my matter and stated that I've provided them with that number. Now I want to know how can you send a SMS to the correct number but when the query is being attended to you call a different number? My service and query is still not working so how can you state that is has been resolved? It seem like Telkom does not have the expense to call the client and the clients has to call hem on the client expense, remains calmly on the phone whilst you get transferred from agent to agent or simply just get told that they are going to place you on hold. A bit unfair that I have to pay for a service that I don't have as well as pay my cell phone bill trying to restore the service that I don't have whilst I'm not at fault. I do apologize fr my rudeness over the phone but I'm freshly out of patience. I want a Service Quality Manager of Telkom to call me and have my query sorted out otherwise I'm really going to make a scene at one of Telkom's offices!