Absolutely awful so-called customer 'service'

<p>We've been waiting 3 weeks to have our line moved from our previous residence to our new one in the same village. We've rung telkom at least 12-15 times; it always takes about 45 minutes to get through. When we speak to someone, they always give us different information than the previous person. For example, the very first person we spoke to said we could upgrade the line to 10mb and move it to our new property. The next person said we could only do one or the other - so they wanted to upgrade our old line, at the property we are no longer living at. We said we want to move the line, so they cancelled our order. We phoned again, and asked to move the line and upgrade, we were told that this is impossible. We asked for a supervisor, waited for 50 minutes, and then the line cut off. This has happened multiple times. - people hung up on us after 45 minutes waiting times, several 'customer service' people, most of whom refuse to give their names (I'm not sure why?) have promised to call back, including a supervisor - only one person ever called back and she was from head office, not customer service. We finally got a technician round today to move the line - he wasn't a telkom technician, he arrived at 2.30, said he had to check something, left and never came back. My husband just spoke to him, he said telkom gave him the wrong information about a cable… We have no idea what he was talking about. Why would telkom give him information about a cable? They haven't been to our property yet. Anyway we are still here with no internet, paying for the old line at our previous house where we haven't been living for a month, and there is no end in sight - it's Friday now so we won't have the pleasure of waiting on the line for 45 minutes again until Monday. Worst customer service i have ever had to deal with in my entire life. Absolutely awful.</p>