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Steven H

1 reviews | Active since May 2012

09 Jun 2017, 09:20

Absolutely appalling service

<p>I've been trying to have a number ported for our sales director for a week now.</p> <p>I was told to send an SMS to a number with the details. I did so. </p> <p>I followed up a few hours later and was told it would take up to 48 hours</p> <p>I followed up the following day and was told it would take up to 48 hours</p> <p>I followed up again, and was told it was "closed" I should try send the SMS again. I did so.</p> <p>I followed up the following day and was told it would take up to 48 hours</p> <p>I followed up this morning and was told that I can't use the SMS service to port if it's a contract, I have to go in to a store.</p> <p>It's been a whole week.</p> <p>A WHOLE WEEK</p> <p>My number still isn't ported.</p> <p>I am absolutely appauled by the useless service.</p> <p>This is for a sales direcotr, that number is critical. It has to work.</p>

0
Replies (14)
Telkom
Telkom's reply09 Jun 2017, 11:26
Official

Hello steviedeehook

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply12 Jun 2017, 11:00
Official

Hi

We are sorry for the inconvenience caused.

Please provide us with the number needs to be ported, the ICCID number of the new sim card and alternative number for further assistance.

Regards

Thabiso

Telkom Social Media Team.

Best regards,

SH
Steven H's update12 Jun 2017, 11:09
Reviewer Update

Here it is again:

********** 808 -> ********** ********** 653238

Alternative: my office number ********** 300

SH
Steven H's update12 Jun 2017, 15:58
Reviewer Update

Still not working :(

What's up?

SH
Steven H's update13 Jun 2017, 11:10
Reviewer Update

Still not working :(

What's up?

SH
Steven H's update14 Jun 2017, 09:07
Reviewer Update

Still not working - I went in to a store, they were unable to assist.

Telkom
Telkom's reply14 Jun 2017, 11:02
Official

Good day we are sorry for the inconvenience, kindly email us the ICCD number of the sim card which is 20Digits number at the back of the Sim on H.P@telkom with the number that you want to port in so that we can assist you further.^ST

Best regards,

SH
Steven H's update14 Jun 2017, 11:18
Reviewer Update

Oh my - you're asking for the same number I have given you SO MANY times already again. - and you're asking for it 4 full days after the case was logged, which is already after a full WEEK of dealing with the call centre and shops and online chat witht his problem. Can't you see it in my reply above when you asked for it the first time?

The email address you gave me above is NOT COMPLETE - so I CAN NOT email the ICCD number there. I assume it's supposed to ********** - so I sent my reply there including all the other relevant details I can think of as well as photos of the actual sim card.

I wonder how long it's going to take you to reply now, and what excuse you're going to make or what you're going to ask for next.

WOW Telkom.

Just WOW.

SH
Steven H's update14 Jun 2017, 11:19
Reviewer Update

Address not found
Your message wasn't delivered to ********** because the address couldn't be found. Check for typos or unnecessary spaces and try again.

SH
Steven H's update14 Jun 2017, 11:25
Reviewer Update

The number to be ported from Cell C is ***
The telkom number on that sim card is ***
The Sim card number is *** ***
ID number ***

SH
Steven H's update14 Jun 2017, 17:15
Reviewer Update

Still not working :(

SH
Steven H's update15 Jun 2017, 11:10
Reviewer Update

Still Not Working

SH
Steven H's update19 Jun 2017, 10:18
Reviewer Update

Still now working - another week now.

SH
Steven H's update21 Jun 2017, 10:33
Reviewer Update

Ok, it looks like it *might* be working now. Can you confirm it's 100%?