Absolutely appalling service

<p>Existing ADSL and landline activation order placed on 16 Sept with first call taking 53min to complete the order. Follow-up calls to Telkom to confirm the exact date of activation, confirmed by two different consultants to be Monday, Sept 26th. No word from Telkom since, then to make another call on the day installation is suppose to take place to find out that no installation scheduled. During call no next-level assistance and the importance of it having to happen today was completely overlooked (not even an apology). What just pushed the service on the edge, was a follow-up call from Telkom shortly thereafter to ask whether the lines were activated/installed succesfully. Appalling service with no one even attempting to raise the bar.</p>