Absolutely appalled

Honestly I am appalled at Telkoms service. I have had an ADSL line with them since 2020 and unfortunately I cannot use the service anymore because they removed all copper in my area as at 31.03.23 therefore I had no choice but to cancel the service. There is NO FIBRE in my flat therefore I cannot migrate my service. Please be advised I have NOT used the service from 1 April to date and yet I was debited R675 on the 25th April. This is ridiculous and was not in my budget therefore I want funds reversed immediately! I did not choose to leave I had no choice in the matter as there was nothing I could do. I have needed this money for something else and therefore would like it reversed if not I will take this matter further.