ABSOLUTE USELESS SERVICE FROM TELKOM

<p>I app**** for an uncapped line at Telkom on the 29th of May and waited for them to contact me to get the ball rolling, On the 5th of June one of the consultants contacted me and said that they do not have 4 mbps availability in my area and only have the 2mbps lines available, I informed her that is fine I will take the 2mbps line and asked her when someone will be able to do the installation. She then told me I need to go to one of the Telkom stores to go and apply there with them and arrange with them for the installation, I also asked her what the price on the 2mbps and line rental and what it would be in total, she advised me she could not assist me and they will only be able to assist me at the store. I asked her to get her manager to phone me back and she said she will get him to phone me back to get this resolved. I then wrote a query on Hello Peter for Telkom and two days later they responded and said one of the managers will contact me, and guess what still no phone call from a manager. On the 9th of June another consultant contacted me and we went through the same process again and everything was fine. She advised me the technical department will contact me to make arrangements for the installation of the equipment. It is the 19th of June and I tried getting hold of Telkom’s technical department for almost an hour as the numbers that they provide is not available. So eventually I got through to another number and they transferred me to the technical department, yes right like it would be that easy, they transferred me to the accounts department and then eventually to the technical department. I was on the line for 15 minutes before I eventually spoke to someone in the technical department who informed me they were off line, I asked him to transfer me to a manager, I got transferred to another consultant who also asked me to hold on and guess what she transferred me back to the accounts department. I asked the lady to get a manager to phone me back as they are wasting my time and I also have work to do. Well it is more than 2 hours already and still no phone call from anyone at Telkom and still no information on when the equipment will be installed at my premises.</p> <p> </p> <p>Is there any one that can provide me with a number for a manager or someone higher up as this is really becoming a big problem now? I need to get this setup as soon as possible as I need the internet to do my work and for my studies,</p> <p> </p> <p>Alternatively I will just have to bite the bullet and go to another provider.</p>