1 reviews | Active since Aug 2016

30 Aug 2016, 14:02

Absolute terrible service

<p>I have an order outstanding with them for a landline / adsl installation.</p> <p> </p> <p>Ordered it in July, i had a technician apparently on site who tried to call me, but had the wrong number so i changed it with the call centre, i was told the 19th August will be install I called again and made sure my cell number was correct. but with strike got pushed back, today the 30th august i called and was told a tech was on site but tried to call me again, they hadnt changed my number still on the system so couldnt get through to me.</p> <p>Now all i get is please hold and 20min of silence, as the Monopoly on fixed line telecommunications you think theyd be able to atleast write a number down correctly.</p> <p> </p> <p>I cant afford to keep using mobile data because of telkoms lack of work ethic.</p>

0
Replies (2)
Telkom
Telkom's reply30 Aug 2016, 14:09
Official

HI neill-wilson

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

's update30 Aug 2016, 14:13
Reviewer Update

I have a escalation number for my order ********** 30A escalation number is 889817.

This needs to be rectified this week as i cant wait another 2 weeks for instalation