Absolute Terrible service!

I ordered an iPad Air 2 16Gb online, last week on Thursday. I didn't receive any sort of confirmation of my order. It only said someone will contact me for delivery. Ever since then I've being trying to make contact with Telkom. I'm not getting any answer when trying to phone. If I use the 'chat to an agent' function online no-one can help me and they just give me and email address [Email Removed] where no-one responds or the no 10213 where no-one answers. The last time a guy said he sent an email to his manager regarding this who wil take it up with the sales manager. A week of every day trying and getting no response is really unacceptable.