Absolute shocking service

I've been waiting for more than 6 weeks for Telkom to install my telephone line. They have even cancelled my request without any reason and without letting me know.

I've phone in about 10 times to complain and to follow up. They are charging me for the telephone line and adsl without me even having it. I even called in to complain and they charged me R273 as a "service fee". I'm not getting any service !!!!!!!!!!!!!!!