Absolute ******* from telkom

My ADSL line died on Sunday 6 Dec. Been trying to find out from telkom about any problems in the area or whether they're working on something - no answers in 4 days! I decided to log a fault with them - that might be the only way to get a response from them. So I logged a fault on Thursday, 10 Dec. It is now 20h30 on Tuesday 15 Dec there's zero feedback for the call reference number on telkom's web site, no feedback sent per SMS as they said will happen. When you phone in to their call center you hold on for about 15 minutes before you get to an agent that just tells you the call has been noted - nothing else! No ETA, no feedback nothing. Today I spoke with a lady in the call center who said no technician has been assigned yet, while we were talking the line went dead. I called back and spoke to a man who said a technician had run tests that afternoon. How can two agents give different feedback on the same call 20 minutes apart? I demanded more feedback from the man who put me on hold. I was on hold for 62 minutes without any update from the agent! How does telkom support their call center agents treating paying customers like this ?????