Absolute retarded service!!!

<p>Firstly when getting a telkom line and WIFI waited a long time to get my line installed. </p> <p>Now my wifi and line stopped working, called telkom and they said they will check out the line. Waited 3 days and a technician came to check my neighbor's line as well as my own. They said it's sorted however it still didn't seem to work. Called 10210 again, spoke to a call centre agent and they told me it's a fault in the area and that it's been fixed and they will sms me a reference number as well as progress on my fault.</p> <p>Waited.....no sms no progress</p> <p>Called 10210 again and the same story about the fault in the area and it's STILL BEING FIXED! Call centre agent said they will escalate my query and sms details and told me that I can receive an integrated Sim card to use in the meantime whilst my wifi is being fixed.</p> <p>Still NO SMS! </p> <p>Decided to go to the telkom store to get my Sim card....waited an HOUR in line and when finally served they told billing to call me as I wanted them to credit my account for the days I'm not receiving the service I paid for! They kept asking the same questions but ended up not being the billing dept and kept redirecting my call but STILL NOT TO BILLING!!! </p> <p>The sales agent at the store gave me a ****le and sim card with ONLY 2 GBS and said once I receive an sms I can plug it in the router and it will work. </p> <p>IT'S ABSURD! I PAY FOR UNCAPPED INTERNET AS I WORK FROM HOME YET I RECEIVE 2 GB!!!!!!!!! RIDICULOUS</p> <p> </p> <p>The sales agent also told billing to call me after I left the store. A telkom agent called me however it was not billing, I explained my whole story only for them to tell me they do not work in that dept and they work in mobile not in adsl or billing! Seriously....after a 20 min conversation</p> <p> </p> <p>The lady also said that after numerous times I have called not one agent logged my call in the system !</p> <p>So what have they been doing! </p> <p>She then said she will put me through to billing and I waited but she just put down the phone. </p> <p>Are you kidding me! </p> <p> </p> <p>Next got home....****le worked for 10 mins and stopped! It did not run out of data since no smartphone or laptop was linked onto it yet!!! </p> <p> </p> <p>Called yet again and the told me the same story.....problem in the area and they will send me an sms and I have to go back to the damn store to check out the ****le!</p> <p> </p> <p>Which will probably not work....tell me if its a problem in the area how is my neighbour's wifi working and mine is not and we live in a complex???</p> <p>So when is this going to be fixed???? My word, absolutely appalling service! But I bet when they need me to pay the account then they will Suddenly respond! It's the end of the month now and I refuse to pay for the next month until this is fixed. </p> <p> </p>