Absolute poor Telkom service

On 18 May 2019 Telkom put off my ADSL line when I asked why they tell me it was done through the system. Why they will only know. The entire week until today 30 May 2019 I have been chatting to the call center thrown around from pillar to post. This morning I again contacted the call center and spoke to Nozibusiso who said that the order will be processed within 7 to 14 working days. All I am asking is switch on which was switched off. Nobody gave permission for the ADSL to be switched off. Telephone no ********** 332 ref no given ********** 7.