Absolute Poor Service - Telkom Mobile

I app**** for a mobile contract on line on the 24/11/2017. The application was processed and a deduction of R199 went off on the 01/12/2017. The device has not been delivered (present date 07/12/2-017) When I try to follow up on the application on the call center number 10213 and select the option to follow up on an order and am kept on the line for 40 minutes without answer.

The service is absolutely unacceptable and I am at the point where I would like to cancel the contract but cannot get hold of anyone to to so!