ABSOLUTE POOR SERVICE AS USUAL

After relocating our landline is still not connected, we were advised 2 weeks, phone after 2 weeks we get told they could not find our address. No phone call to re-confirm the address or nothing! BUT Telkom get paid for the line which we dont use. HOW IS THIS FAIR? Can you guys pick up a phone to confirm a address if you cant find on a gps or google as its a very straigth forward address. PLEASE CALL US AND INSTALL OUR LANDLINE BY TODAY!!! Or we want a refund on the landline rental which we dont use! Serouisly tired of consent bad service and no care attitude from TELKOM!