Absolute pethetic service

On application for telkom landline, branch manager tell me there are no installation costs and it will take 7 to 21 working days, this after i ask him if I should not take an additional service to get the free install. Received SMS about installation date on 19 Feb. Calle dthe morning to talk to technician but they did not have details yet. Called the afternoon to follow up but technician send call back because he could not get hold of me on a number that has nothing to do with the application. This after i specifically noted the morning that they must call on cellphone. He said he will recall job to assist. 24 Feb i take a call the afternoon from a Private number saying they nearly cancelled the call cause the could not get hold of me. No notifications of scheduled install, no messages on calls received. She said the will keep call active. 27 feb receive notification about install on 29th. Call on 29th to arrange just to hear that the call was cancelled and have to apply again from scratch, starting the 7-21 days **** again and that the installation will now cost money unless i take an additional plan. After I follow up to prevent issues they still mess it up. Cannot do anything!!