Absolute pathetic service and support

<p>We have recently started having serious issues with our ADSL internet service at our shop in Kimberley South Africa. Every few hours our intetnet connection would simply terminate and stop working. We then have to phone 10210 and speak to a consultant to reset the line. After the line is reset from Telkom's side everything works fine for an hour or two then the same thing. I have logged numerous fault logs to get the matter attended to, without success. I was contacted by a technician about a week ago and was told he will be at my premises that same day. More than a week has passed and no no technician. Then I receive a sms telling me I was attended to by a Telkom technician and that my problem has been resolved, which of course it is not. Now being weekend the call center is not available, meaning my connection can not be reset, resulting in my business sitting without internet connection on month end weekend, which might be resulting in loss of income as online quiries cannot be attended to. After numerous unsuccessfull attempts to get this matter resolved I am now handing this matter over to Consumer Protection Lawyers to settle the matter. Telkom does in no way even attempt to service their clients and simply leave you disconnected.</p>