1 reviews | Active since Jan 2015
Absolute lack of service and NO JOY
I had no adsl/telephone line from 4 April. It came on for a few days then off again. Telkom gave me 3 reasons why - each 1 different. I thought it would work when I moved house. I logged with Telkom on 27 March that I was moving on 1 May. The website said someone would contact me within 48 hours but no one did. I moved and I'm still without adsl/telephone line on 20 May. I waited half an hour on 10210 to be told I have to get my ISP (who I'm also paying) to give the line back. The ISP did this by the following morning. And yet no technician has ever arrived. Telkom SMSd and said one would come, then called me to confirm my address, which they had wrong. I gave them the right one, they put down the phone, never to be heard from again. I told a tech that the line isn't working in the previous house and they should still fix it for the new tenant. He said I should worry about myself and let the new tenant worry about his own line. Great service guys! I'm buying ****le data to work. I've reported this to Telkom's site and to ICASA. Telkom also double charged me for Feb. Telkom: Pls cancel ALL my services immediately and refund me. I cannot work with a useless co and pay for NO service!
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM112375.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM112375.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
