Absolute incompetence from Telkom

Telkom has the audacity to call me, promote an upgrade via a migration to a superior package on my home DSL and then fail to deliver on various promises. Tomorrow (23 July) will mean that this saga has been ongoing for two full months. The sales lady, thinking about it retrospectively, was or is totally clueless on various aspects connected with the migration. 1. The integrated sim is never sent with a courier as I was informed would happen within 3 to 4 working days. 2. I lost all my mails in spite of asking and been assured that this would not happen. 3. I had no access to my email account for 3 days in spite of being assured that this would not happen. Lesson learnt and a warning to all. Take anything that the sales people say with a huge pinch of salt.

BUT. Those three points are minor in comparison to the joke that the promised integrated data sim card is. It took close to a month to get it activated, after I collected it at a Telkom store (no courier as promised). HOWEVER. Following activation I have still not been able to access the internet with the data sim card. After numerous visits to various Telkom stores, having my "problem" escalated to all sorts of levels numerous times, after literally wasting hours on the phone and communicating with the Facebook based "special forces" team that promises the ability to sort issues out, I STILL CANNOT ACCESS THE INTERNET.

I asked yesterday at a store, making as though I was a potential client looking to migrate whether the integrated data sim cards are still part of the package and how long the process takes. "Yes Sir," is the response, and that it takes 5 working days. Joke. As too all the adverts placed strategically within our local mall.

I am at wits end, with the only conclusion being that Telkom can not deliver either due to systems that are mostly down or inaccessible or people that are incapable and mostly do not care about the customer.

Fortunately there are solutions in other service providers, which I will have to now consider.