ABSOLUTE DISGRACE - SICKENING LEVEL OF INCOMPETENCE

After spending days and hours with Telkom Mobile and getting more reference numbers that I can count from queries, I received a bad ITC score due to an account being in arrears. UNACCEPTABLE!!! Since the end of Feb 2016 I tried to cancel my "8.ta 10+10 gig mobile modem" contract that I had for over two years as I just received a new router with a bigger data package from Telkom Mobile. I have filled in (including via the call center - THE MOST *********** SERVICE OF MY LIFE, if I may add) probably 4 contract cancellation forms and signed it in store (Telkom Mobile Clearwater Mall). After a few weeks I get the bill for telkom, and they still deducted the R299 for my contract that I have cancelled, including the amount of R729 for the new router. I then reversed the payment as it was incorrect, and waited for them to come in contact with me. After an entire month of no one at Telkom Mobile Account's department coming in contact with me, no sms or email or phone call. The same amount went off again for the same contract I cancelled 2 months prior. Again, I reverse the payment and wait for them to come in contact with me. This time I even phoned them!! The call center puts the phone down in my ear after putting me on hold for over 25 minutes, I have phoned the Telkom Mobile shop in Clearwater Mall at least 35 times, and yet no one can pick the phone up. After this 2 weeks went by and on 15 July 2016, Telkom has done a Naedo (forced tape collection) on my account for R3168.00 - MONEY THAT HAS STILL NOT BEEN PAID BACK. After working with Ntsika at Telkom Mobile Clearwater Mall, he has escalated the matter from his side SEEING THAT ALL THE REFERENCE NUMBER ON THE SYSTEM WAS "UNATTENDED TO"!!!! But yet again with no success. I have been listed on ITC as a high risk individual and could have potentially lost a bond on a future house purchase because of this sickening level of incompetence from Telkom Mobile!! Be assured that I will take legal action against Telkom Because of this loss on the Loan!! I received a phone call that I will be credited for the amounts of the cancelled contract at the END OF AUGUST???? . Regardless on my rejected bond application it states that I am R1108.00 in arrears AFTER THEY FORCED A DEDUCTION OF R3168.00 FROM MY ACCOUNT!!!!! INCORRECTLY!!!!! How on God's green earth do you get to that???? I cannot for the life of me believe that such an *********** network of uselessness can exist, I honestly don't. You will come in contact with my lawyer and I will make sure you pay for your incompetence, far more than you hoped for. I WILL NO LONGER ACCEPT TO BE THE VICTIM OF OTHER'S INCOMPETENCE!!!!!!!!