Absolute disatisfaction with Telkom service!

I am sharing my very bad, negative experience with Telkom. Our business ADSL Line has been out of order for 12 working days now. The fault was reported to 10217 and followed up repeatedly. Needless to say this costs a fortune when charged R2.85 per minute when phoning from a private cellphone. Each time I was asked for my contact details, working hours and address. I received sms's every 2nd or 3rd day stating that "Telkom was aware of the technical fault and were working toward resolving it" This morning I received a call from the Technician saying that he has just checked the line and there is no fault and he couldnt phone me earlier to tell me this because he didnt have my contact details?? How does that work? He couldnt explain why it had taken so long and why he didnt have a contact number. I give up with such an absolute lack of service! I am disgusted to say the least! Telkom, you are going to lose all your customers once fibre-optic lines are installed everywhere because nobody wants to be treated like this!