Absolute crazy bad service

I called into Telkom's SALES department 3 times, the 3rd time after holding for 51 minutes I was assisted with the process of ordering my new iPhone.I was then told my account will be debited within 48 hours. It is now a week later and still no debit order and still no communication from Telkom. I am currently on hold and have been for 2 hours and 26 minutes. When I go to the online chat then nobody can assist me with the status of my order as they \don't have access\" All I want is to please just have the handset sent to me and utilise the contract. Does Telkom not want the business?????"