ABSOLUTE BULL****

I placed an online order on 19.08.2017 and an agent called me to confirm my details and told me i qualify for a contract. I called a few days later to check on the status of my application because nobody contacted me with feedback. I was told it was declined. I then made another application online in 15.09.2017 and again, an agent by the name of Minenhle called me to say i qualify... i confirmed my details with her and told her i wanted a new contract as my previous one was declined. I then waited. A debit came off my account on 17.09.2017 which was an incorrect amount that was for the first application which was declined. My question is, how can you process a debit order that was declined???????? I then took this up on 26.09.2017 with a lady called Mandisa Masuku. She confirmed that Minenhle has escalated this to the outbound team. It is now two weeks and still no feedback and nothing delivered to me. I spoke to Luyanda Ndlapa on 26.09.2017 as well and she emailed the outbound team again. on 27.09.2017, i spoke to Nondumiso Jingela and she sent ANOTHER email to outbound team. Again, i called later that day and spoke to Mandisa Masuku... she emailed the outbound team for the sixth time!!! ... In this time, i got no feedback regarding this escalation. On 28.09.2017, i spoke to Carmel and explained my situation for the umpteenth time to her. She sent a Seventh email to outbound team. I feel that waiting so long for my phone or feedback is unacceptable. Thank You to those ladies names that were mentioned in this review as you did your best in informing the outbound team. I think the outbound team NEEDS TO CATCH A BIG WAKE UP AND STOP SLEEPING!!!!!!! Seven emails were sent to rectify this problem but, NOTHING WAS DONE. THIS IS UTTER BULL****!!!!! Telkom are ******* and *******s!!!!!!!