ABSOLUTE BAD SERVICE

i received an sms a week ago that my router will be delivered to me, received nothing not even the courier company (courierit) tried to phone me to confirm my work address as telkom supp**** then with my home address, so i spoke to a lady at courier it yesterday and she informed me that the parcel will be sent back and supp**** her with my work address and she said it will be delivered today, still waiting so i phoned courier it again and I was informed that they cant deliver as TELKOM instructed them to return the parcel to TELKOM i have been WAITING FOR 4 WEEKS NOW and its absolutely pathetic to say the least phoned 10213 tried explaining to the operator and she said \eeeh i dont understand eeeeh you must phone the courier and tell them to the deliver after explaining to it to her three times ( OMG help me) i give up !!!!! TELKOM get your backside in gear i want my router today!!!! because on the 28th of april i will receive a nice fat account you want me to pay but im without a router to make use of your services!!! order no ***"