SQ
Shane Q

1 reviews | Active since Feb 2015

17 Jun 2017, 09:32

Abhorrent Service- Account cancelled still being billed and bul**** 8 months later

<p>My experience with Telkom has the worst example of customer service I have ever experienced. Their service while my account was active was so bad that I cancelled the account in November 2016 as I frequently had no Internet in the middle of Joburg despite paying for it. </p> <p> </p> <p>In spite of the cancelation and confirmation Telkom *******ly has kept trying to bill me till now, 8 months later. When I finally cancelled the debit order and requested the bank to refund the *******ly debited fees Telkom requested the fees to be paid under no certain terms or else. Now 8 months later I am receiving messages ordering payment in 48 hours. </p> <p> </p> <p>I have phoned, emailed, questioned, complained and been promised by a customer care specialist all will be resolved to no avail. This company is ***********, arrogant and ******* and I would urge all customers to stay as far clear as possible. The cheaper prices are not worth the problems which you will face. </p>

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