LL
Leo L

1 reviews | Active since Mar 2010

05 Nov 2015, 16:52

Aaarrrrhhhhhgggg!

Guys<br> <br> I AM NOW SHOUTING - I AM ****** DESPERATE!!!<br> <br> MY PROBLEM IS NOW MANY MONTHS OLD AND HAS NOT BEEN RESOLVED SATISFACTORILY AT ALL!!!<br> <br> I have to phone the Telkom helpline just about daily to refresh the port. I am supposed to be on a 10 Mgb line but, if lucky, and only sometimes, I get 3Mgb. Sometimes less the 1 Mgb.<br> <br> The product for which I pay over a R1000 per month is pathetic. The service is UNACCEPTABLE.<br> <br> How many reference numbers must I pile up get before your \technicians"sort this out? The latest being 48CWK050005.<br> <br> The last technician who was here said Telkom is throttling my line and I should change from uncapped to capped. I HAVE DONE THAT!! and NO CHANGE!!!!<br> <br> I have been promised multiple call backs from the \""manager\"" when trying to escalate my issue - and HAVE NOT RECEIVED A SINGLE ONE!!!!!<br> <br> My Telkom line number is ***.<br> <br> PLEASE SORT THIS OUT!!! P L E A S E!!<br> """

0
Replies (1)
Telkom
Telkom's reply05 Nov 2015, 18:10
Official
Hello leol,

Thank you for your post.

Kindly be advised that we are liaising with the Technicians and we will revert back to you with feedback.

Your Social media reference number is SM164809.

We apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
***

Best regards,